Retail & Customer Experience Advisor | Cambridge, CB24 4UQ | Full Time | Monday-Friday, 08:00-17:00 | £27,000 - £30,000 per annum including performance-related bonus
Are you passionate about delivering exceptional customer experiences and building strong relationships?
Our client is a high-class brand management and distributor of premium appliances. Operating out of a state-of-the-art facility, they provide an exciting opportunity to join an established customer service team focused on delivering best-in-class service to customers across direct-to-consumer websites and marketplace platforms.
The Role
As a Retail & Customer Experience Advisor, you will deliver exceptional customer service across multiple platforms, ensuring customer enquiries are handled professionally and efficiently.
Key Responsibilities
- Handle incoming customer enquiries via phone, email, live chat and social media in a timely and professional manner
- Deliver an outstanding customer experience
- Efficiently handle customer queries with empathy, knowledge and understanding
- Manage daily tasks across direct-to-consumer, retail and marketplace platforms, including processing orders, return requests and uploading stock inventories
- Work positively across internal departments, including sales, logistics and brand teams, to solve customer queries
- Generate and manage reports related to customer interactions, order status and service levels
- Conduct website audits to ensure up-to-date information is provided to consumers, including product information, FAQs and manuals
What We’re Looking For
- Experience working in a customer-focused and fast-paced environment
- A real desire to go above and beyond for customers
- Excellent listening skills with the ability to build good rapport with customers and display empathy
- A confident telephone manner, self-motivated with a drive to find the right solutions for customers
- Ability to work well under pressure, showing resilience and good time management skills
- Confidence using IT programmes, including Microsoft packages
- Ability to prioritise workload whilst being organised and efficient
- Excellent communication skills, both verbal and written
- Good attention to detail and ability to solve problems
What’s In It For You
- 25 days holiday
- Company Profit Share Scheme
- Contributory Pension (up to 6%)
- Life Cover
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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