Installations Coordinator | Office-Based with Occasional Site Travel | Full Time | £32,000 - £38,000 per annum DOE
Our client specialises in residential and commercial automation alongside the manufacture of industry-leading aluminium gates. They design, build, install and maintain electric gates, entry systems, bollards and barriers. They pride themselves on the quality of their work and the satisfaction of their customers.
The Role
As an Installations Coordinator, you will be responsible for the planning, coordination and successful delivery of installation projects from accepted quote through to completion. Acting as the central point of contact for customers, suppliers, subcontractors and installation engineers, you will ensure projects are delivered safely, efficiently, profitably and to the highest standards of customer service.
This position plays a key role in the day-to-day management of the installation department, requiring excellent organisational skills, commercial awareness, strong communication and the ability to balance multiple priorities in a fast-paced environment.
The successful candidate will be responsible for coordinating installation projects and supporting the day-to-day operation of the department, with the opportunity to take on increasing responsibility as they develop within the role, helping to shape and improve the installation function over time.
Key Responsibilities
Project Coordination
- Manage installation projects from planning through to completion
- Coordinate installation schedules with customers, suppliers, subcontractors and internal teams
- Allocate installation resources effectively, ensuring engineers, subcontractors and equipment are utilised efficiently
- Monitor project progress to ensure work is completed safely, on time and within budget
- Identify potential delays or issues and proactively implement solutions
- Ensure installation engineers have the necessary information, equipment and materials before attending site
- Maintain clear communication with all stakeholders throughout each project
Customer Service
- Act as the primary point of contact for customers throughout the installation process
- Respond promptly to customer enquiries via telephone and email
- Provide advice and guidance on our products and installation process
- Keep customers informed of project progress, scheduling changes and completion dates
- Arrange and coordinate follow-up visits where required
- Maintain a professional, friendly and solutions-focused approach at all times
Administration
Maintain accurate project records, internal notes and documentation
- Record project variations, customer requests and additional works
- Update internal systems to ensure project information remains accurate and current
- Produce and maintain installation documentation and project records
- Ensure all relevant information is available to internal departments and installation teams
Procurement & Logistics
- Order installation materials, components and equipment from suppliers
- Monitor deliveries to ensure materials arrive in line with installation schedules
- Resolve supply issues and source suitable alternatives where necessary
- Coordinate stock and equipment requirements with the installation team
- Ensure engineers have the correct parts, tools and documentation before leaving for site each day
Engineering Support
- Provide day-to-day support to installation engineers
- Assist with technical queries and operational decision