Legal & Credit Control Assistant | Southampton | Full Time | £25,000–£30,000 per annum
Our client is a family-run property business based in Southampton, established in 2006, with roots through its parent group dating back to 1983. They manage a diverse residential property portfolio across Southern Hampshire, ranging from studio apartments to three-bedroom houses.
The Role
They are looking for an organised, confident and customer-focused Legal & Credit Control Assistant to manage allocated rent-arrears cases, support debt recovery and assist with associated legal casework. Working closely with the Legal & Credit Control Lead, you will maintain accurate records, monitor repayment arrangements and ensure cases progress appropriately, helping to reduce outstanding arrears.
Key Responsibilities
- Managing allocated tenant arrears cases and maintaining regular follow-up activity
- Contacting tenants regarding outstanding balances and establishing reasons for non-payment
- Agreeing and monitoring repayment arrangements and following up on broken agreements
- Prioritising cases based on outstanding balances, circumstances and recovery prospects
- Communicating professionally with tenants experiencing financial difficulties while maintaining consistent recovery activity
- Liaising with relevant external support services where appropriate
- Assisting with legal escalations, including preparing case histories, correspondence, account information and supporting evidence
- Supporting court, possession and rent-arrears proceedings, including monitoring deadlines, hearings and required actions
- Maintaining accurate case notes, correspondence, agreements and follow-up dates within company systems
- Contributing to daily arrears reports and other credit-control and debt-recovery reporting
- Identifying operational issues and suggesting practical improvements
Requirements
Essential
- Strong organisational skills, attention to detail and reliable follow-through
- Confident and professional telephone manner, including discussing money and outstanding debts
- Clear written English and the ability to produce accurate case notes and professional correspondence
- Ability to manage a caseload, competing priorities and time-sensitive tasks
- Good judgement when deciding whether to continue engagement or escalate a case
- Ability to balance empathy for individual circumstances with firm and consistent recovery activity
- Comfortable using case-management systems, spreadsheets and management reports
- Ability to work independently and collaboratively within a small team
Desirable
- Previous experience in credit control, arrears management, debt recovery or property management
- Experience in residential lettings or the private rented sector
- Exposure to possession proceedings, court documentation or formal debt-recovery processes
- Familiarity with tenancy agreements, rent accounts and repayment arrangements
- Experience supporting customers experiencing financial difficulties or vulnerability
What’s In It For You
- Competitive salary of £25,000–£30,000 per annum, depending on experience
- Bonus scheme
- Private GP company benefits
- Supportive and professional working environment
- Ongoing training and professional development
- Career progression opportunities
- Company incentives and rewards
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!<