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IT Field Service Technician

📍 Newport 💷 From £28,000 DOE Permanent · Full time Posted 11 Nov 2026

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IT Field Service Technician | Newport, Gwent | Full time, Tue-Sat | From £28,000 DOE

Our client provides IT services and support for retail systems, offering installation, maintenance and technical support to customers.

The Role

Our client is looking for an IT Field Service Technician to provide on-site installation, fault diagnosis and repair services across Newport, Gwent and the surrounding areas.

This is a field-based position, with training provided. The role will involve travelling to customer sites and working weekends as required to meet client demands.

Working week: Tuesday to Saturday

Key Responsibilities

  • Carrying out on-site system installations
  • Diagnosing and rectifying technical faults
  • Completing and submitting worksheets, timesheets and expenses accurately and on time
  • Maintaining clear and professional verbal and written communications
  • Complying with company health and safety standards at all times

Requirements

Essential

  • A self-motivated, determined and meticulous approach to work
  • Ability to work independently and use your own initiative
  • A team player with good communication skills
  • Full UK driving licence

Desirable

  • Previous IT or technical experience

What’s In It For You

  • Competitive salary
  • Company van
  • Life insurance, subject to meeting enrolment criteria
  • Workplace pension scheme, subject to meeting enrolment criteria
  • Four weeks' annual leave, plus bank holidays, in a complete holiday year (January to December)
  • Training provided
  • Potential overtime by prior arrangement

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