Refurb & Field Service Technician x 2 | Redhill | Full Time | £27,000–£31,000 per annum
Our client provides subscription-based home water systems designed to help people enjoy healthier lives through access to pure, great-tasting water. Their technology allows customers to enjoy filtered water at the touch of a button.
The Role
They are seeking a flexible and multi-skilled Refurb & Field Service Technician to join their team on a permanent, PAYE basis. Based at their Redhill Refurb Centre, you’ll refurbish returned water systems, carry out installations and repairs in customers’ homes, and provide regional field service support as required.
The team currently has four members and may grow to seven or eight. You’ll move between refurbishment and field work depending on business priorities, helping maintain high repair standards, reduce repeat faults and deliver an excellent customer experience.
Full training will be provided during your first two to three weeks at the refurbishment centre, including training on the water systems and mains water connections. You don’t need a plumbing qualification, and a forklift licence is not required.
Hours
The usual working hours are Monday to Friday, 8:30am–5:00pm. Field service days may vary depending on travel and customer appointments. Earlier starts at the refurbishment centre may be possible by agreement.
Key Responsibilities
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Diagnose faults and refurbish returned or damaged water systems in line with company specifications and training
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Identify root causes of product returns and share findings to help improve repair processes
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Install water systems in customers’ homes, including connecting to the mains water supply and fitting through worktops
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Carry out field repairs, aiming to resolve issues on the first visit and minimise repeat callouts
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Set up and demonstrate water systems to customers, explaining their features, use and maintenance
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Maintain high standards of workmanship, completing installations and repairs accurately and leaving properties clean and tidy
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Move between refurbishment and field service duties as business needs change
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Provide cover across the allocated region during busy periods, backlogs, holidays and staff absences
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Maintain accurate records of work, job completion and stock usage
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Monitor refurbishment centre and van stock, completing scheduled stock checks
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Organise transfers of refurbished machines to the distribution centre
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Communicate with planning, scheduling, stock and quality teams to resolve issues and maintain service levels
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Follow standard operating procedures and attend allocated jobs as agreed
Essential Requirements
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Experience in a field service, refurbishment or similar technical role
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Strong problem-solving skills, tenacity and the ability to investigate faults through to their root cause
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Good organisation and the ability to manage priorities and adapt to changing work
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Clear communication and a customer-focused approach
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Ability to work independently and maintain attention to detail
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Flexibility to work between the refurbishment centre and customers’ homes
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A full, valid driving licence with no more than three points
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Applicants must be over 25 for company vehicle insurance purposes
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Applicants with full right to work in the UK, no sponsorship availa