Administrator
Location: Stevenage
Hours: Full Time
Salary: £28,000 – £32,000 per annum
Our client is an established cleaning business providing services to residential and
commercial customers. As a small, close-knit and fast-paced business, they are looking
for an organised, proactive and commercially aware Administrator to support their daily
operations.
Working closely with the office team, management, supervisors, and cleaning teams, you
will play an important role in coordinating services, managing customer relationships, and
ensuring the smooth running of the business.
The Role
This is a varied, hands-on administrative position suited to someone who enjoys taking
responsibility, solving problems and managing changing priorities.
Key responsibilities include:
• Providing day-to-day administrative support and managing telephone, email and
WhatsApp enquiries.
• Acting as a key point of contact for customers, managing accounts, resolving
queries, and handling complaints professionally.
• Preparing and following up quotations, arranging appointments and helping secure
new business.
• Coordinating job bookings, cleaning schedules, staff rotas and supervisor diaries.
• Liaising with supervisors and subcontractors to ensure jobs are completed on time
and to the required standard.
• Monitoring cleaning deadlines, property access, key arrangements, and any
additional job requirements.
• Managing recalls, customer feedback, and operational issues, ensuring these are
resolved promptly.
• Recording and checking employee and subcontractor hours, timesheets, and job
related expenses.
• Maintaining accurate spreadsheets, job sheets, and records to support payroll and
client invoicing.
• Identifying discrepancies, missing information, and additional chargeable work.
• Supporting employee administration, including starter documentation, holiday
records, and attendance.
• Liaising with finance and wages departments to ensure information is accurate and
submitted on time.
• Providing diary management and general PA support to the director when required.
• Maintaining office facilities, company documentation, website content, and social
media accounts.
Requirements
Essential:
• Previous experience in operations administration, service coordination, or a busy
administrative role.
• Excellent organisational, communication, and time-management skills.
• Confident telephone manners and experience dealing with customer enquiries and
complaints.
• Good working knowledge of Microsoft Excel, Word, and Outlook.
• Confidence using spreadsheets and handling figures, timesheets, and financial
information.
• Strong attention to detail and the ability to identify and resolve discrepancies.
• Ability to coordinate schedules, manage competing priorities, and meet deadlines.
• A proactive approach, with the confidence to take ownership and use initiative.
• Commercial awareness and an understanding of customer service, costs, and
business opportunities.
• Flexible, reliable, and approachable, with the ability to work independently and as
part of a team.
• Must have the right to work in the UK. Sponsorship is not available.
Desirable:
• Experience in commercial cleaning, facilities management, or property s