Volunteer co-ordinator
Responsible to: Head of Operations; Chief Officer
Salary: £13.22 per hour
Days/times: 16hrs – days/times flexible to ensure all volunteers are supported
Work base: Town Centre
As this position will include a base in our ‘women only’ spaces (including Refuge), we are only accepting applications from women.
(Schedule 9, Part 1 of the Equality Act 2010 applies)
Purpose of post
The purpose of this role is to support the volunteer programmes within our domestic abuse support services only – Refuge, DA Hub and Women’s Centre (not retail)
Main duties
- To manage, supervise and support a team of approximately 20 volunteers, who assist and help our support teams and projects
- To promote and encourage volunteer engagement
- To recruit and train volunteers in a variety of settings and buildings
- To co-ordinate our reception areas and ensure all visitors and clients feel welcomed and supported (for some clients, this is their first time getting help or support)
- To manage relationships between volunteers, staff and clients
- To plan and lead volunteer meetings
- To manage rotas including holidays, sickness, absence, etc
- To plan, organise and deliver volunteer training when required (with other staff members)
- To monitor and evaluate the volunteer programme, assessing the project's progress and goals, recording statistics and outcomes, as requested
- To work with the CEO to develop any new policies, procedures and risk assessments as necessary
- To oversee task descriptions, volunteer agreements and personnel files for each volunteer
- To ensure excellent communications between volunteers and also between volunteers and other staff and projects – ensuring all projects and staff recognise and respect the role of volunteers within the organisation
- To represent and be a voice for the volunteer team
- To have a high level of awareness of our mission and knowledge of how we use volunteers across the organisation
- To be involved in any volunteer events and/or activities
- To maintain volunteer information, files and databases electronically as required
- To stay up to date with any volunteering guidance and/or legislation as required – ensuring we are operating legally and that any new information is reflected in working practices
- To offer a calm and professional approach to supporting volunteers, undertaking support for any situations of conflict
- To encourage volunteer involvement and feedback in developing services
- To assist with providing cover for volunteers in an emergency
- To establish safety and carry out any risk assessments and health & safety checks when necessary
- To support the volunteer in exploring opportunities, identifying and encouraging aspirations and developing these into meaningful future plans and goals, when appropriate
- To work within a framework of safeguarding under Women’s Aid NEL and local authority guidance
- When requested, to prepare and undertake project reports and feedback on success
General responsibilities
- To work as a team member under the guidance and management of the Head of Operations.
- To participate in fundraising activities on behalf of Women’s Aid
- To work alone and on one's own initiative with due regard to our lone working procedures
- To participate in staff training, ensuring mandatory training is up-to-date and refreshed regularly
- To discuss any training personally identified in supervisions
- To attend team meetings, external