If you enjoy hands-on technical work, value variety in your day, and want a role where full training is provided, this IT Field Service Technician position based in Newport, Gwent could be the opportunity you have been looking for. Our client supports retail businesses with their IT systems and is looking for a reliable, detail-oriented technician to join their field team.
The Role
This is a field-based position covering Newport, Gwent and the surrounding areas. You will be the on-the-ground technical presence for our client's retail customers, carrying out installations, diagnosing faults, and ensuring systems are running smoothly. A company van is provided, and full training will be given, so whilst a technical background is beneficial, it is not essential to have retail systems experience from day one.
The role operates on a fortnightly rota of 75 hours (six days in week one, four days in week two), with a daily start time of no later than 08:00. Some weekend working is required to meet customer demands, and there is the possibility of additional overtime by prior arrangement.
Key Responsibilities
- Carrying out on-site installation, fault diagnosis and rectification of retail IT systems
- Completing and submitting worksheets, timesheets and expenses accurately and on time
- Maintaining clear, professional communication with customers and colleagues, both verbally and in writing
- Adhering to company health and safety standards at all times
- Managing your own workload effectively whilst working independently in the field
What You'll Need
Essential
- Full UK driving licence
- A self-motivated, determined and meticulous approach to your work
- The ability to work both as part of a team and independently on your own initiative
- Strong communication skills, written and verbal
Desirable
- Previous experience in a field service, IT support or technical installation role
- Familiarity with retail systems or point-of-sale technology
What's On Offer
- Salary of £28,000 - £30,000 per annum
- Company van provided
- Optional private healthcare scheme (after a six-month qualifying period)
- Life insurance (subject to enrolment criteria)
- Workplace pension scheme (subject to enrolment criteria)
- Four weeks' annual leave plus bank holidays (in a full holiday year, January to December)
- Full training provided
If you are looking for a field-based technical role where you can develop your skills and work with a supportive team, we would love to hear from you. Apply today to take the next step in your career.
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