Senior IT Engineer | Fyfield, Oxfordshire | Full Time | £46,000-£58,000 per annum (depending on experience) | Business/performance related bonus
Are you ready to take your career to the next level with a company that has been a cornerstone of IT solutions for businesses for over 30 years?
Our client is passionate about technology, innovation, and creativity. They are seeking a dynamic Senior IT Engineer with a focus on Cisco networking and Fortinet Firewalls to join their team and contribute to their continued success.
The Role
You will play a crucial role in implementing and managing new projects and installations, providing remote and on-site end-user support, and maintaining existing infrastructure. Your responsibilities will include problem analysis, documentation, and ensuring configurations are up to the highest standards.
Key Responsibilities
Network Design & Implementation
- Architect scalable networking solutions based on individual business requirements
- Work with senior management to define Aegis policies and procedures
- Create network topologies and diagrams
- Recommend network hardware and software improvements to enhance service delivery and profitability
- Implement new network technologies and infrastructure upgrades
Support, Maintenance & Troubleshooting
- Monitor network performance and identify potential issues
- Conduct problem analysis and investigations, diagnosing and resolving complex network problems
- Ensure all systems are monitored and backed up at agreed intervals
- Perform routine network maintenance checks
- Provide and coordinate on-site end-user support
- Escalate critical network issues to management when required
Network Security
- Implement network security policies and best practices
- Ensure network systems are protected and accessible only by engineers with the appropriate skillset
- Identify and mitigate network vulnerabilities
- Test and apply security patches and firmware updates to maintain system security
Capacity Planning & Optimisation
- Assess network capacity and plan for future growth
- Optimise network performance through traffic analysis and necessary adjustments
- Implement network load-balancing strategies
Team Leadership & Mentoring
- Provide technical guidance and support to junior engineers
- Train and develop team members on new technologies
- Review and approve network changes
- Support other teams when required to ensure customer systems remain operational and maintained
Documentation & Reporting
- Maintain detailed network documentation, including procedures, configurations, and diagrams, to a high standard
- Generate network performance and security reports for management
Network Management Responsibilities
- Operational management of networking systems
- Manage field engineers to ensure fixes and installations are completed within contractual and project timescales
- Advise senior management of any required changes to engineer schedules to ensure adequate team coverage
- Manage network-related projects
- Participate in management meetings relating to network projects and support tickets
- Collaborate with other teams to ensure projects are delivered as defined
- Participate in engineer reviews and training schedules
- Ensure all new deployments and upgrades are updated within WUG, SolarWinds, and IT Glue
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