Refuge Team Leader
Responsible To: Support Supervisor, Support Manager, Head of Services
Salary: £14ph
Days / Times: 37.5 Hrs 9 am to 5 pm
Flexibility is needed during a crisis or for staff support when necessary
Work Base: Grimsby Town Centre
As this position will include working in the Refuge, we are only accepting applications from women.
(Schedule 9, Part 1 of the Equality Act 2010 applies)
To oversee a high-quality domestic abuse service – ensuring victims and survivors receive an excellent standard of accommodation and support that helps save lives and change lives.
Refuge - Main Duties
- To support the team in providing an immediate & safe place for women and children who are escaping domestic abuse
- To oversee decisions about the allocation of accommodation with the team
- To ensure women and children are welcomed into the Refuge and to ensure Licences, welcome packs and other information are delivered in a supportive and easy-to-understand way
- To support staff to help women throughout the re-housing process, including applications to register with local housing systems, housing providers/agencies, visits to the properties, etc
- With support supervisors, to ensure on-call and weekend shifts are covered
- To oversee warnings and evictions of residents, ensuring they are actioned in line with Women’s Aid policies and procedures as well as Housing Law
- To ensure women living in the Refuge maintain due regard for the other occupants of the building
- To deal with any disagreements or disputes in a professional and fair manner
- To discuss concerns about a family’s needs with the Support Supervisor, Support Manager and/or Children’s Workers
- To be responsible for ensuring vital daily communication and support with the teams
- To encourage and promote service user involvement and ensure staff are promoting this
- In liaison with the Admin Staff, to oversee the financial systems in the collection and recording of residents’ charges, rents and the administration of petty cash
- To ensure that the physical environment of the Refuge is acceptable to the women and that they are safe, clean and offer a high level of comfort
- To comply with Health & Safety at all times and to ensure safe working practices are adhered to
- To report and/or organise any maintenance and repair requirements as appropriate
- Act as a contact point for organisations and individuals wishing to provide activities and information for women and their children
- To introduce and develop additional activities, educational and/or employment opportunities for residents and their children as required
- To ensure the safeguarding procedure is adhered to, and refuge children are not exposed to unacceptable risk
Support - Main Duties
- Provide support to women and children living in the Refuge
- Oversee referrals for Refuge admissions and prioritise high-risk cases
- Manage and oversee occupancy levels
- Ensure support is high-quality, pro-active and outcomes-focused
- Ensure provisions of support are available and accessible 24 hrs a day
- Ensure we respond and record immediately to telephone calls, emails and enquiries in person
- Oversee management of caseloads, ranging from low to high risks and low to high support needs; ensuring all support is regular, structured and appropriate to the client’s individual needs and includes safety, protection, risk management and ongoing support & future plans
- Ensure support is delivered in a trauma-informed way
- Ensure