Dialler Specialist | Remote | Full Time | £30,000 per annum
About Us
Money Expert is an independent comparison business with ambitious growth plans. We’re looking for a talented Dialler Specialist to join our team and help drive the performance of our outbound contact centre.
Reporting to the Dialler Manager, you’ll play a key role in optimising dialler performance, improving campaign effectiveness, and supporting sales teams through data-led insight. You’ll work closely with Team Managers, Operations Managers, and Contact Centre Managers to ensure our outbound activity is efficient, targeted, and commercially successful.
Why Join Us
Join a fast-paced, collaborative environment where your insights directly influence campaign performance, agent productivity, and customer outcomes. You'll drive continuous improvement through data-led analysis while helping maintain stable, effective dialler systems.
The Role
As a Dialler Specialist, you will be responsible for maximising outbound sales performance through effective campaign planning, dialler optimisation, lead management, and real-time analysis.
Working closely with the Dialler Manager and Team Leaders, you’ll ensure outbound teams are targeting the right leads at the right time, using the right approach to maximise contact rates, conversion opportunities, and overall campaign performance.
This is a commercially focused role where your insight, recommendations, and problem-solving skills will directly influence sales performance and operational success.
Key Responsibilities
Drive Real-Time Sales Performance
- Monitor live outbound performance data to identify opportunities, risks, and actions that improve daily sales delivery
- Provide insight to Team Leaders and managers to support quick, informed decision-making
Optimise Campaign Performance
- Build, manage, and optimise outbound campaigns to improve contact rates, productivity, and conversion opportunities
- Manage dialler settings, lead loading, pacing, and recycling strategies to maximise campaign effectiveness
- Analyse campaign performance and recommend improvements to lead management and dialler strategy
Improve Resource Planning
- Align agent availability with campaign priorities, lead volumes, and peak contact periods
- Analyse capacity and demand to support smarter workforce planning and improved sales performance
Influence Operational Decisions
- Work closely with Team Leaders, Operations Managers, and Contact Centre Managers to share insights and drive improvements
- Use performance data to challenge assumptions, highlight opportunities, and support evidence-based decisions
What We’re Looking For
- Good understanding of outbound sales environments, campaign performance measures and the operational levers that drive productivity and results
- Ability to use real-time outbound data to identify performance risks and opportunities, protecting contact rates and supporting fast operational decision-making
- Commercially focused mindset with the ability to translate campaign data into practical actions that improve agent focus, sales delivery and conversion opportunities
- Confident working with Team Leaders, managers and key stakeholders to influence daily performance, challenge priorities where needed and support evidence-based decisions
- Strong analytical skills with the ability to assess lead availability, campaign demand, talk time, contact rates and conversion trends to recommend smarter capacity and staffing plans
- Co