1st Line Onsite Engineer
Leeds (Hybrid: Office, Client Sites and Home) | Full-Time | MSP Environment
Salary: £25,500 - £28,000 per annum + mileage
The Challenge
Our client is growing. They support law firms, financial services, healthcare providers and accountancy practices across Yorkshire, and their clients expect the same quality whether they are fixing something remotely or standing in their office.
They are looking for someone who wants to build a career in IT the proper way: hands-on, in front of real users, learning something new every day. You do not need years of experience. You need energy, reliability, and the kind of attitude that means when you pick something up, it gets finished.
The Role
You will be the first response on their service desk and their regular face at client sites. One day you are answering calls and working tickets, the next you are floor-walking a client office, setting up new starters, swapping hardware, or working through a room of computers that need attention before Monday.
You will also work in tandem with the Project Engineer on rollouts and installations: preparing kits, documenting sites, photographing and recording access points, servers and comms rooms so that every site is properly known and easier to support.
This is a doing role. You will be busy, you will be visible, and you will matter. Clients remember the engineer who turned up, sorted it, and left things better than they found them.
It is also a hybrid function. The working week is based at their Leeds office and on client sites, with Mondays and Fridays worked from home unless site visits or scheduled commitments fall on those days.
What You Will Be Responsible For
- Answering calls and logging tickets clearly, so every issue starts its life properly recorded.
- Resolving 1st line issues across Microsoft 365, Windows devices, printers, and everyday software.
- Regular onsite visits: floor-walking, new starter setups, hardware swaps and site checks.
- Supporting project rollouts alongside their Project Engineer: preparation, installation and site documentation.
- Keeping tickets updated with meaningful notes and seeing every job through to closure.
- Escalating clearly and early when something is beyond you, with the detail the next engineer needs.
- Spotting and logging improvement opportunities while onsite: recurring issues, ageing kit and estate gaps, feeding our proactive improvement pipeline.
Who We Are Looking For
You are a natural helper. When someone is stuck, you want to be the person who sorts it, and you get genuine satisfaction from finishing things properly rather than leaving them half done.
You are personable and presentable. A lot of this role happens in client offices, in front of people who are having a bad day with their technology. You stay calm, you communicate clearly, and you leave a good impression.
Most importantly, you are honest about what you know and quick to ask when you do not. They would much rather you ask the right question than guess in a client environment. That is Integrity & Transparency in action, and it is one of the values they live by.
You Will Need
- A full UK driving licence and willingness to travel to client sites across the Leeds region.
- A genuine interest in IT, with some experience of supporting Windows devices and Microsoft 365 (through work, study or serious home use).
- Clear, friendly communication, face to face and on the phone.
- Reliability and organisation: you turn up, you follow through, you finish.
- The right to work in the UK, availability for their Leeds-based hybrid pattern, and a suitable home-working setup for Mondays and Fridays.