Security and Customer Services Officer

Job Description: Security and Customer Services Officer

Location: Burton Waters Marina, Lincoln (LN1 2WN)

Salary: £13.21 per hour

Shift Pattern: 4-on / 4-off (Rotating days and nights)

Hours: 12-hour shifts (05:30–17:30 / 17:30–05:30); Minimum 42 hours per week

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The Role

Burton Waters Management is seeking a professional, enthusiastic, and versatile Security and Customer Services Officer to join our friendly team. Situated in a beautiful waterside setting on the outskirts of Lincoln, this role combines traditional security with high-level customer service. As the face of the estate, you will ensure the safety of our residents and visitors while maintaining the professional standards of our environment.

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Key Responsibilities

Security & Safety

• Surveillance: Monitor and operate CCTV, gates, barriers, and intercom systems.

• Patrols: Conduct regular patrols of the estate by foot and company patrol vehicle.

• Incident Response: Respond to and report any security or safety incidents promptly and accurately.

• Health & Safety Checks: Perform routine checks on critical equipment, including defibrillators (AEDs) and fire alarm systems, ensuring all are in working order and correctly logged.

• Key-Holding: Assist with key-holding duties and maintain secure access control.

Customer Service & Administration

• Front-of-House: Provide a warm, professional welcome to residents, visitors, and guests.

• Administrative Tasks: Handle basic duties including managing emails, answering phone calls, and processing payments.

• Communication: Coordinate effectively with team members, management, and suppliers, providing clear and detailed handovers between shifts.

General

• Site Maintenance: Maintain a clean and tidy workspace

• Ad-hoc Support: Carry out any other duties as requested by the Management Company to ensure the smooth operation of the estate.

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Requirements

• SIA Licence: A current, valid SIA Licence is essential.

• Driving Licence: A full, clean manual UK Driving Licence is essential.

• Experience: Previous experience in security or a customer-facing administrative role is highly preferred.

• Skills: Strong computer literacy, excellent English communication skills, and a positive "can-do" attitude.

• Flexibility: Must be comfortable with lone working and committed to a 365-day operational rota (including weekends and bank holidays).

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Benefits

• Pay: £13.21 per hour.

• Holiday: 28 days annual leave.

• Premium Rates: Double pay on Bank Holidays; Triple pay on Christmas Day.

• Environment: A unique and scenic workplace with a supportive team culture.

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Job Type: Full-time, Permanent

Reference ID: Security and Customer Services Officer – Burton Waters

April 2026