Support Technician

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Job Description

Support Technician

Due to expansion, an exciting position has become available for a full time Support Technician to join our friendly team based in Plymouth. This is a 12-month fixed term contract.  The successful candidate will earn £17,000 to £21,000 depending on experience. If you have experience handling support and training queries then this is a perfect opportunity to grow your career, join a fantastic company and earn good money.

 Role Requirements

  • You will have extensive experience of working in a busy IT support environment
  • Have a good understanding of IT & digital services and can quickly get up to speed with our products and services
  • You can use a variety of tools to quickly diagnose and resolve issues and can communicate with the client using appropriate tone and language
  • You can work well under-pressure and can manage multiple tasks and projects sometimes with minimal supervision
  • You will have experience of working towards SLAs and understand the pressures of a busy IT service desk
  • You work well within a team but can competently work alone to ensure SLAs and deadlines are met
  • You are enthusiastic about technology and take pride in delivering work of a high quality.
  • You are adaptable and flexible and willing to do extra where needed to ensure client satisfaction levels are high.

Role Responsibilities

  • You will be one of the main points of contact for our clients and their users, handling support and training queries relating to our client’s Digital Platform
  • You will bring support desk expertise to the team, working closely with others to provide fast resolutions to issues as well as suggestions on how our clients can fully utilise the Platform
  • You will also work closely with our operational team which includes Project Managers, Sales and Software Developers

Company + Benefits

Our client was founded in 1999, and today comprises over 60 people. They are a growing software business based on the edge of Dartmoor. Their clients range from the public sector (Police Forces and Government) to private sector brands.

Our client’s mission is to ensure their clients maximise their online potential.  They do this by harnessing the best internet technologies to deliver innovative solutions that enhance customer experience, reduce costs, and provide a competitive advantage.

This company offer excellent benefits such as:

  • Flexible working hours and location
  • 31 days holiday including Bank Holidays, increasing by 1 day for each full year of service up to a maximum of 36 days
  • Company performance bonus
  • Long service award
  • Enhanced maternity & paternity package
  • Cycle to work scheme
  • Access to reduced rate fitness scheme
  • Free refreshments

Why should you apply?

  • Excellent benefits (flexible working hours, 31 days holiday, long service award etc)
  • Joining a fantastic company
  • Salary between £17,000- £21,000

Initial interviews will be via telephone/Skype with our CEO. If successful you will be invited to attend an interview via Microsoft Teams which will last approximately 1 hour. You will be expected to be able evidence previous examples of your work and relevant experience.

Applications from candidates living outside of the UK will be considered for the position provided the candidates can demonstrate that they are eligible to work in the UK.

GOSS is proud to be an equal opportunities employer. This means that decisions concerning recruitment will be based on the needs of the business and not any assumptions based on sex, race, age, disability, gender reassignment, sexual orientation, married or civil partnership status, pregnancy or maternity, religion or belief.

If you’re the ideal candidate our client is looking for, please send your CV by clicking the APPLY button

Keywords: support, technician, IT support, digital services, support desk, internet

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